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Order

• 1.Q: How do I make a purchase?
• A: Shopping at NTNY is easy:You can shop by browsing the categories. Once you have found a item, select your size, color and quantity and click on the
• “ADD TO SHOPPING CART” button underneath each item. You can use the “REMOVE” button to delete items from your shopping cart.Click on “CHECKOUT”
• to complete your order.View our Shipping Guide

• 2.Q: Can I cancel my order?
• A: Yes, you can cancel your order before shipping, but you can not cancel your order after it has been dispatched.

• 3.Q: Do I need to set up an account to place an order?
• A: Yes, you should set up an account to place an order. Registering your details will allow you to track your order and review past purchase,
• obtain NTNY coupons and enjoy more discounts.

• 4.Q: When can I place an order?
• A: You can place your order online at any time 24 hours a day, seven days a week. You can also order by phone from 9:00 -22:00 Central Time, seven days a week.

• 5.Q: Can I check my order?
• A: Once your order has been shipped, you will receive email confirmation of your shipping details and an airwaybill number. If you have registered,
• you will be able to view and track the status of your shipment by signing in and selecting MY ACCOUNT followed by order STATUS.

Payment

• 1.Q: What payment methods do you accept?
• A:We accept Visa, MasterCard, American Express, and Discover cards. You can also check out with PayPal.

• 2.Q: Is it safe to use my credit card on your site?
• A: Yes. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from
• unauthorized access.

Shipping

• 1.Q: How long will it be before I receive my order?
• A: For standard shipping, you should receive your order within 4-5 business days.Please allow additional time for shipments to U.S.
• Territories, PO Boxes, or Military APL/FPO addresses.

• 2.Q: Can I expedite my shipping?
• A: Expedited orders placed before 1 PM (Central Time) on a business day will be shipped out the same day.
• All other orders will be shipped out the next business day.

• 3.Q: What are the shipping chargers for returning an order?
• A: You should pay for return shipping if you want to return your items.

Returns

• 1.Q: How do I return or exchange an item?
• A: Making a return or exchange is easy using our free service.
• •Contact our Customer Service Center.
• •Complete Return and Exchange Form
• •Items are returned to us Via Express company
• •You will be notified once your return has been received and processed.

• 2.Q: Will I be refunded the full value of my order?
• A: All correctly returned products will be refunded the full value of your order.

Prices and offers are subject to change without notice.
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